Frequently asked questions

Häufig gestellte Fragen

General information

Surely you have already seen these revolutionary vehicles! Almost silently, you glide through the cities of the world, keeping your balance yourself and are incredibly easy and intuitive to use!


Especially for city tours, these vehicles are a great advantage, but you can travel a much larger way without much effort and get to know a city in a fun way and experience!

We offer only original Segway vehicles on our tours! But for some of our guests, there may still be questions. On this page we would like to answer some "Frequently Asked Questions" ...

Questions and answers...

At this point we have collected the most important FAQs and give you the corresponding answers. If a question should still be open, we are of course gladly at your disposal. You can also use the input mask at the bottom of the page.

Where do the tours start?

Meeting point and departure point is the JUFA Hotel. How to get there, you will find under menu item "Information / Map"

How can I reserve my Segway tour?

Use our online booking system. For questions or special requests, please contact us by mail or phone. For the provision of a guide, we need some lead time.

What to do when it´s raining?

Almost any weather is ideal except when it is snowing or the ground is slippery or frozen. Please dress according to the weather conditions. Consider the airstream! Should it rain from the outset and we cancel the tour after a telephone consultation with you, you will be reimbursed 100% of the costs or, if possible, a new appointment will be arranged. It is important to us that YOU are satisfied and have a great experience so that we have a good memory with you.

I am a Beginner! Is this a problem?

Most of our guests are beginners. This is an everyday situation for us. That's why there is an enrollment before every tour. Safety is the most important thing for us and we invest enough time to make sure that every driver feels safe enough and is not afraid of the machine or the driving. This usually takes about 10-15 minutes.

Where can I drive with a Segway?

Wherever you can ride a bike. A Segway is classified in Austria like a bicycle. If there is a cycle path, you should use this route, otherwise the road is to be used. Segway driving is prohibited on the sidewalk.

Do I have to wear a helmet?

Helmet is required for your safety. You are welcome to use your own cycling helmet. This saves time, because rental helmets must first be adapted to your head size.

How big are the groups?

We attach great importance to safety. And since we are mainly in the city, it is important to keep the group sizes clear. We set ourselves a limit of 7 participants per guide. From the eighth person, a second guide is used, which thus leads a separate group.

Is it possible to cancel for free?

Yes, if canceled at least 2 weeks before departure. After that we charge a fee.

Our cancellation fees are:

  • 50% of the invoice amount within 14 days before the appointment

  • 100% within 2 days before the appointment

Do I need to pay a deposit?

No, we waive a deposit. However, it is a disclaimer to hand over to us before departure. These can be found here. It's best to read them before your tour date and bring them to your Segway tour!

Can I use a single Segway for two persons?

No, it is strictly forbidden to use a Segway in pairs or with several people at the same time!

Information Box

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JUFA Hotel Graz City

Idlhofgasse 74

8020 Graz


Monday - Sunday
according to agreement
08:00 - 20:00 Uhr


Hotline +43 676 95 30 123
If we are not available, we call back as soon as possible.


Erich Schattauer
Peter-Rosegger-Str. 39, 8053 Graz



Name of account: SEGYTOURS Graz
IBAN:  AT84 3843 9000 0518 0708


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